Transforming
Learning & Development
with AI
8+ years of experience designing scalable, data-informed learning programs that drive business results and cultural transformation.
About Me
Talent development and L&D leader with over 8 years of experience designing scalable, data-informed learning and enablement programs aligned with business goals and cultural values.
My Journey
I'm an advanced user of generative AI tools for app development, instructional design, and process innovation. My proven ability to lead cross-functional initiatives, support talent planning, and deliver high-impact performance enablement at scale has driven significant business results.
What sets me apart is my unique combination of traditional L&D expertise and cutting-edge AI implementation. I've built production-level applications using AI tools like ChatGPT, Claude, and Copilot with no prior coding background, demonstrating the transformative power of AI-human collaboration.
My experience spans from Samsung Electronics America to MAREK, where I've consistently delivered scalable training solutions that contribute to measurable business outcomes, including over $2.8M in cost savings through reduced warranty claims.
Core Competencies
Professional Experience
A track record of delivering impactful learning solutions across leading organizations
Instructional Designer
MAREK
- Lead end-to-end design and delivery of enterprise learning programs aligned to business and talent development objectives.
- Collaborate with business leaders to identify performance gaps and create targeted training solutions supporting development and promotion readiness.
- Leverage AI tools (ChatGPT, Copilot, DeepL) to accelerate content creation, localize training, and scale learning operations.
- Administer Oracle LMS, maintain training records, and assess effectiveness using data and feedback.
- Streamlined onboarding and upskilling processes for L&D staff and field teams, reducing time-to-competency.
Sr. Retail Instructional Designer
SAMSUNG ELECTRONICS AMERICA
- Developed global training strategies for retail field teams aligned to product launch cycles and strategic business outcomes.
- Led GTM enablement initiatives, including content creation, gamified learning, and national training events.
- Applied a data-driven approach to evaluate learning outcomes, improve adoption, and drive performance.
Retail Account Training Strategy Lead
SAMSUNG ELECTRONICS AMERICA
- Scoped and executed GTM training strategies across accounts, ensuring alignment with sales priorities and market readiness.
- Facilitated high-profile learning events (CES, PR events) to support brand engagement and field education.
- Partnered with leaders to create targeted training aligned to performance and promotion metrics.
Lead Business Analyst, Speech Analytics
ALORICA
- Analyzed customer and employee interactions to uncover performance trends and training opportunities.
- Used speech and sentiment analysis to inform enablement strategies and improve service quality.
- Provided insights to support talent assessments and employee development planning.
Subject Matter Expert, Carrier Engagement & Support
SAMSUNG ELECTRONICS AMERICA
- Delivered scalable training solutions that contributed to $2.8M+ in cost savings through reduced warranty claims.
- Analyzed performance data to improve KPIs (AHT, NRS, resolution rates) and guide training enhancements.
- Supported international training execution across two partner sites.
Featured Projects
A showcase of innovative solutions combining AI technology with learning and development expertise
StormLinked App
Proximity-based storm chasing app built using AI tools (ChatGPT, Cursor). Features real-time weather tracking, community networking, and safety protocols for storm enthusiasts.
fishNtel App
AI-powered fishing app with recommendation engine using multiple AI models (Grok, Claude, Gemini). Provides personalized fishing spot recommendations and weather insights.
Samsung Galaxy Fold 3 GTM Training Strategy
Led comprehensive training strategy and development for Samsung Galaxy Fold 3 go-to-market launch, including content creation and field team enablement.
Samsung Experience Booth at CES
Managed Samsung Experience Booth at Consumer Electronics Show, coordinating training for booth staff and creating engaging customer experiences.
Sales Speech Analysis Model
Developed a sales speech analysis model using AI and sentiment analysis that doubled conversion rates by identifying key performance indicators in sales conversations.
AI Tools & Innovation
Built production-level apps using AI tools (ChatGPT, Claude, Copilot) with no prior coding background. Applied AI for content generation, multilingual training development, and process automation.
Skilled in prompt engineering and emerging tools (e.g., Pairaphrase, Cursor) to enhance learning design.
Skills & Expertise
A comprehensive toolkit combining traditional L&D expertise with cutting-edge AI technology
AI & Technology
Learning & Development
Analytics & Data
Tools & Platforms
Key Achievements
$2.8M+ Cost Savings
Through reduced warranty claims
2x Conversion Rate
With sales speech analysis model
Production Apps
Built with no prior coding background
Reduced Time-to-Competency
Through streamlined onboarding
Get In Touch
Ready to transform your learning and development initiatives with AI-driven solutions? Whether you're looking for consultation, collaboration, or full-time opportunities, I'd love to discuss how we can work together.
Quick Response Guarantee
I typically respond to all inquiries within 24 hours. For urgent matters, feel free to text me directly.